Thank you for choosing spjewellers.co.uk. We hope every customer is satisfied with their purchase of jewelry. If you have any issues with the received item, please read our return policy below.
- Return Request
If you need to return the item, please contact us at spjewellers.co.uk within 30 days of receiving the item, providing your order number, item information, and reason for return.
All return requests are subject to our confirmation before processing. Returns without approval may not be accepted.
- Return Conditions
To ensure a smooth return process, the item must meet the following conditions:
The item must be in unused condition;
The item should retain its original packaging, tags, and accessories;
The item must not have any damage, scratches, or signs of use;
The returned item must be in the same condition as when purchased.
Due to the special nature of jewelry, some personalized or custom-made jewelry items may not be eligible for standard returns.
- Return Deadline
Customers can submit a return request within the specified period after receiving the item. Return requests submitted after the specified period may not be accepted.
Specific return time requirements are subject to your order confirmation or information obtained by contacting customer service.
- Refund Processing
After receiving and inspecting the returned goods, we will confirm whether the goods meet the refund conditions.
If the return request is approved, the refund will be processed via the original payment method. Refund arrival time may vary depending on the processing procedures of the payment institution or bank.
- Return Shipping Costs
Unless there is a quality issue with the goods, the wrong goods were received, or the goods were damaged during transportation, the customer is usually responsible for the return shipping costs.
We recommend that customers use a trackable delivery method to return the goods and retain relevant shipping receipts.
- Damaged or Incorrect Orders
If you receive damaged, missing, or inconsistent goods, please contact us promptly after receiving the goods and provide relevant photos or order information. We will assist in resolving the issue as soon as possible.
- Order Cancellation
If you need to cancel your order, please contact us as soon as possible. Once an order has entered the processing, production, or shipping process, it may not be possible to cancel it.
- Returns Information
Address: The Arcade, 32 Hatton Garden, London, England, EC1N 8DH
Email: spjewellers4@outlook.com
Tel: +447904089184
